Relationship with our customers

The NICHIAS Group promotes providing customers with safe and trusted products as well as with useful products and services.

Providing safe and trusted products

Efforts Toward Quality Our Customers Can Rely On

In order to continuously provide products that our customers can confidently use, we have established a system to rigorously examine each stage from the planning and design to the disposal of products.

Each of the Development, Design, Technology, Manufacturing, Sales, Certification, and Environment Departments cooperate and rigorously examine the quality, safety and reliability of products and the validity of production processes from their respective specialist standpoints.

Quality management system

The group has created its own quality management system that combines ISO9001 with its own unique system cultivated over its more than 120-year history, and is promoting quality assurance activities for a wide range of projects and diverse product groups. Acquisition of ISO9001 certification is being promoted at all factories, and many of Nichias' factories and subsidiaries are currently obtaining these certificates both in Japan and abroad. Also, officially approved products have a dedicated system that manages their compatibility.

Stable Supply of Products

The NICHIAS Group provides products and services that are indispensable for a wide range of industries, so it is extremely important in management that we get our BCP measures right so that our business activities are continuous without product supplies becoming interrupted.

We endeavor to secure product supplies by assessing, for example, the degree of impact on customers by the interruption of product supplies caused by a natural disaster; the degree of importance of products in the market; and the possibility of replacements even with different companies' products. It is also very important to ensure the safety of our employees who are the key supporters of our corporate activities. We formulate and implement BCP measures on the basis of these two key points. The NICHIAS CERATECH CO., LTD. Nakano No. 1 Factory and FUKUSHIMA NICHIAS CORPORATION No. 7 Factory, which were newly established in fiscal 2019, not only increased production capacity, but also undertook various BCP measures such as by using the latest anti-seismic reinforcements.

In recent years, the damage caused by major earthquakes, typhoons, and heavy rain has been immense. In particular, the loss of power due to flooding is fatal to a manufacturing facility. The Group is therefore pushing forward with efforts to move its power receiving equipment to a location that is high off the ground. In fiscal 2019, the substation installed on the ground of the Tsurumi Factory was relocated up into the roof area of the building.

Case of factory with enhanced BCP measures


NICHIAS CERATECH CO., LTD. Nakano No. 1 Factory


FUKUSHIMA NICHIAS CORPORATION No. 7 Factory

Power receiving equipment moved to a higher place on the ground

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