Relationship with our customers

The NICHIAS Group promotes providing customers with safe and trusted products as well as with useful products and services.

Providing safe and trusted products

Efforts Toward Quality Our Customers Can Rely On

In order to continuously provide products that our customers can confidently use, we have established a system to rigorously examine each stage from the planning and design to the disposal of products.

Each of the Development, Design, Technology, Manufacturing, Sales, Certification, and Environment Departments cooperate and rigorously examine the quality, safety and reliability of products and the validity of production processes from their respective specialist standpoints.

Quality management system

The group has created its own quality management system that combines ISO9001 with its own unique system cultivated over its more than 120-year history, and is promoting quality assurance activities for a wide range of projects and diverse product groups. Acquisition of ISO9001 certification is being promoted at all factories, and many of Nichias' factories and subsidiaries are currently obtaining these certificates both in Japan and abroad. Also, officially approved products have a dedicated system that manages their compatibility.

Stable Supply of Products

The NICHIAS Group provides products and services that are indispensable for a wide range of industries, so it is extremely important in management that we get our BCP measures right so that our business activities are continuous without product supplies becoming interrupted.

We endeavor to secure product supplies by assessing, for example, the degree of impact on customers by the interruption of product supplies caused by a natural disaster; the degree of importance of products in the market; and the possibility of replacements even with different companies' products. It is also very important to ensure the safety of our employees who are the key supporters of our corporate activities. We formulate and implement BCP measures on the basis of these two key points.

In fiscal 2020, the Second Nakano Factory of NICHIAS CERATECH was established. It was built to increase the production capacity and efficiency of the machining process of heat-insulation material products and help mitigate disasters and environmental risks.

In recent years, there have been reports of steel towers and structures collapsing and parts flying off due to large-scale typhoons. As the Nichias Group has some business sites that have been in operation for a long time, we conducted risk assessments between FY2019–2020 to see if there is a risk of structures collapsing or parts flying off due to strong winds. We are now taking measures to reduce risks for all 16 cases that were extracted as a result of these risk assessments, including the construction of a cover roof on top of slate tiles that could potentially fly off (Hashima Factory), the removal of large signboards on the roof (Fukuroi Factory), and the installation of equipment to raise and lower nets around the outside sports ground area (Oji Factory).


The second Nakano Factory of NICHIAS CERATECH CO.,LTD.


Nets around the Sports Ground Area Where Equipment to Raise and Lower the Nets Is Installed (Oji Factory)

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